We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
24 hours advance notice is required, by phone when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment, for whatever reason, will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. For prepaid appointments, no refund will be given.
Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Rescheduling An Appointment
Should you need to change the time or day of (reschedule) your appointment, we ask for 48 hours notice. For rescheduling requests received within 24 hours of the appointment time, (due to changes in travel, last minute emergencies, etc.), we reserve the right to charge a $25 rescheduling fee. Our ability to reschedule your appointment at short notice is subject to availability. At busy times of year, we may not be able to fulfill your request at short notice. All rescheduling requests must be made by phone.
Your well-behaved canine friend is welcome in your session. Please note that our own Healing Helper in Residence, Rajah, is often on the premises, so do let is know if you intend bringing your own pup with you so we can be sure everyone has a relaxing experience.